PA DEP Customer Service Advisory Board…Has No Customers on It

Only in the dysfunctional Josh Shapiro administration. Yesterday, the Pennsylvania Dept. of Environmental Protection (DEP) announced it had added a Customer Experience Management Advisory Council (CXMAC) to advise the DEP’s Acting Secretary and so-called Chief Customer Experience Officer on strategies and improvements to enhance service delivery to the public. The thing is, none of the board members are actual customers of the DEP! There are no oil and gas members on the board. There are no members of the public on the board. Only well-connected people from private businesses, non-profit organizations, and (worst of the worst) other government agencies landed a spot on the board. Some people actually think PA Gov. Josh Shapiro is presidential material. What a joke!

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